Refund policy

Returns

We want you to be completely happy with your purchase. If for some reason you are not satisfied with your item, please contact us within 10 days to arrange a return or credit.

Damaged or faulty goods

All genuinely faulty or damaged goods will be replaced, or your money refunded, per availability or your choice. We must be advised of any faulty goods within 48 hours after delivery, excluding weekends. If possible, please take photos of any damage, including damage to the shipping box. This expedites and confirms any claim with our shipping carriers.

Items that cannot be returned, or that incur charges

Custom quoted bulk orders with special pricing incur a 50% restocking fee.
Case quantities are not returnable without prior authorization.
Custom blended items are non-returnable.

How long a refund takes

Refunds may take 2–4 weeks to complete, although most often they complete much more quickly. That window covers the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process the return once we receive it (3 to 5 business days), and the time your bank takes to process our refund request (5 to 10 business days).